Verizon Fios Problems with Internet, Phone, and TV service. I THINK WE MAY HAVE FOUND THE PROBLEM…This is the “Service Access Box” we laymen like to call “A RATS NEST.” Verizon IT tech found broken wires and poor, loose, dirty, connections. THE PROBLEM…We have been trying to resolve slow, intermittent, internet speeds and connection problems for months. The Home Fios phone service has been so poor that we could not rely on it and had to tell evryone to call our cell phones instead of the Home Fios phone. Our Fios TV can take up to 2 mins between channel changes. We look at a BLANK TV SCREEN until finally the program appears. A few days ago, Two of Verizon’s techs came out and worked on our system and even replaced the router, and the entire Optical Network Terminal with all brand new equipment. They worked here for hours that day. I noticed the Service Box seemed to have a lot of wires and extremely messy when they were working on it. I thought that I’d mention that to the next tech. How do you install expensive equipment and hook that up to a service panel in this poor condition? How do you expect quality service running through wiring / wired connections like this?